Personal Information Protection Policy
At Days Flutterby, we are committed to providing our readers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our readers, protecting their personal information is one of our highest priorities.
While we have always respected our readers privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.
We will inform our readers of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting readers personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our readers’ personal information and allowing our readers’ to request access to, and correction of, their personal information.
Personal Information –means information about an identifiable individual. Including name, age, home address and phone number, social insurance number, marital status, religion, income, credit history, medical information, education, employment information. Personal information does not include contact information (described below).
Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPA.
Privacy Officer – means the individual designated responsibility for ensuring that Days Flutterby complies with this policy and PIPA.
Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and the reader voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect reader information that is necessary to fulfill the following purposes:
- To verify identity
- To identify reader preferences
- To understand the needs of our reader
- To open or manage an account
- To deliver requested products and services
- To process a subscription
- To enroll a reader in a program
- To meet regulatory requirements
Policy 2 – Consent
2.1 We will obtain reader consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the reader voluntarily provides personal information for that purpose.
2.3 Consent may also be implied where a reader is given notice and a reasonable opportunity to opt-out of his or her personal information being used for emails, newsletters, marketing of new products or services and the reader does not opt-out.
2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), reader can withhold or withdraw their consent for Days Flutterby to use their personal information in certain ways. A reader’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the reader in making the decision.
2.5 We may collect, use or disclose personal information without the reader knowledge or consent in the following limited circumstances:
- the collection is clearly in the interests of the individual and consent cannot be obtained in a timely way,
- When the collection, use or disclosure of personal is permitted or required by law,
- When the personal information is available from a public source (e.g., a telephone directory);
- the information was disclosed to the organization under sections 18 to 22,
- it is reasonable to expect that the use with the consent of the individual would compromise an investigation or proceeding and the use is reasonable for purposes related to an investigation or a proceeding,
- If we require legal advice
- To protect ourselves from fraud
- To investigate an anticipated breach of an agreement or a contravention of law
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use reader’s personal information where necessary to fulfill the purposes identified at the time of collection or for purpose reasonably related those purposes such as:
- To conduct reader surveys in order to enhance the provision of our services;
- To contact our reader directly about products and services that may be of interest
3.3 We will not sell reader lists or personal information to other parties.
Policy 4 – Retaining Personal Information
4.1 If we use reader personal information to make a decision that directly affects the reader we will retain that personal information for at least one year so that the reader has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain reader personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that reader personal information is accurate and complete where it may be used to make a decision about the reader.
5.2 Readers may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required.
Policy 6 – Securing Personal Information
6.1 We are committed to ensuring the security of reader’s personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 Security measures will be followed to ensure that reader personal information is appropriately protected,
6.3 We will use appropriate security measures when destroying readers personal information,
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing Reader Access to Personal Information
7.1 Readers have a right to access their personal information, subject to limited exceptions.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.
7.3 Upon request, we will also tell readers how we use their personal information and to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the reader of the cost and request further direction from the reader on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify the reader in writing, providing the reasons for refusal and the recourse available to the reader.
Policy 8 – Questions and Complaints: The Role of the Privacy Officer or designated individual
8.1 The Privacy Officer is responsible for ensuring Day Flutterby compliance with this policy and the Personal Information Protection Act.
8.2 Readers should direct any complaints, concerns or questions regarding Days Flutterby compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the reader may also write to the Information and Privacy Commissioner of British Columbia.
Contact information for Days Flutterby Privacy Officer: